Sales Invoice: How to Cancel a Sales Invoice

This describes how to Cancel a Sales invoice.

This will allow you to Cancel a Sales Invoice that has been added in error where the Sale is not required for the Customer. You will be asked to confirm the cancellation.

Tip: If the goods or services have already been sent to your Customer, you can create a Credit Note based on the Invoice here.

To Cancel a Sales Invoice:

  • Click on Sales > Invoices

  • Drill into your Invoice, then click on Edit and choose Cancel Document

  • The following message will appear, you will need to click on OK to confirm the cancellation.

  • This will create a reversing invoice on your Customer account, the cancelled invoice will show this status.

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