We want to help you make the most of your chat bot within Enterpryze.😊

Enterpryze Chat bot

It is important that you ask the right questions to get the right help and save you time. This can be done in 3 simple steps:

  • Greet your bot

  • Ask the right question

  • The bot will send you articles or can pass you to the support team

How best to use your bot.

1. Greet your bot

Give the bot a hi or hello to let it know you are looking for either an answer or a member of the team.

A simple Hi or Hello is best here:

Enterpryze Chat bot - greet your bot

2. Ask the right questions - now that you and the bot are introduced your next question is the most important.

This question will be the query you are looking for an answer to.

Try put in the specific area you need help with or if you have an error try type some of it into your next response.

Examples of Incorrect

User: Hi

Bot: Hi Orla

Bot: What do you need help with?

User: I have a question

*Here the bot can’t help, because your question to it is a statement that you have a question

Example of correct

User: Hi/Hello

Bot: Hi Orla

Bot: What do you need help with?

User: How to add a new user?

3. The Bot will send you articles or you can choose to wait for the Support Team.

In this example when you ask the right question you will be offered a quick guide to help you achieve your outcome if it exists. You can then decide to finish the conversation or wait for the team if you need further help.

TIP: Take a look through our Help Centre articles

You can also simply search through our Help Centre articles for help on your topic. If you don't find what you are looking for, start a conversation with the right question as per step 2 above and the Team will be on hand to help you further.😊

Enterpryze bot Help Centre search

Did this answer your question?